topic Re: WiFi not working in Broadband

WiFi not working

PeterPablo — Thu, 22 May 2025 09:03:17 GMT

I connected to my WiFi for the first time this morning and 20 minutes later the internet has gone off and the router is showing green and amber lights

Re: WiFi not working

caesarome — Thu, 22 May 2025 09:05:47 GMT

@PeterPablo

When was your acrivate date ?

Re: WiFi not working

PeterPablo — Thu, 22 May 2025 09:07:45 GMT

Today is my activation date and I received a text message saying it's now active. I connected and it was working but after 20 minutes the internet went off

Re: WiFi not working

caesarome — Thu, 22 May 2025 09:09:50 GMT

@PeterPablo

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi not working

JimM1 — Thu, 22 May 2025 09:09:55 GMT

@PeterPablo New connection to Sky from another ISP's broadband?

Re: WiFi not working

PeterPablo — Thu, 22 May 2025 09:17:05 GMT

The light on the box for internet and voice is showing amber

Re: WiFi not working

PeterPablo — Thu, 22 May 2025 09:18:35 GMT

I received the router 3 days ago and it was activated today. The internet went out after 20 minutes

Re: WiFi not working

JimM1 — Thu, 22 May 2025 09:21:10 GMT

@PeterPablo You had the activation text from sky that you where good to go and put the sky hub on?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi not working

caesarome — Thu, 22 May 2025 09:23:28 GMT

@PeterPablo

What is the result of the line test from the link I posted for you ?

Re: WiFi not working

PeterPablo — Thu, 22 May 2025 09:26:04 GMT

Yes I had the activation text

Re: WiFi not working

JimM1 — Thu, 22 May 2025 09:28:20 GMT

@PeterPablo Have you tried to power off leave five minutes and switch back on again?

Re: WiFi not working

PeterPablo — Thu, 22 May 2025 09:29:39 GMT

Yes I've tried that twice now

Re: WiFi not working

JimM1 — Thu, 22 May 2025 09:32:50 GMT

@PeterPablo Time to just leave it now, sky have until midnight on the activation day to get it going, if not working by then it;s a call to sky tomorrow.