topic Re: Cancelled fibre order in Broadband

Cancelled fibre order

Arm — Wed, 21 May 2025 20:49:19 GMT

Frustrated! No clear answers... encouraged to upgrade to fibre 150 to help resolved slow speeds... 2 new contract orders later still no progress orders cancelled. I find it hard to believe its open reach issue looking at forums.

Re: Cancelled fibre order

JimM1 — Thu, 22 May 2025 06:36:19 GMT

@Arm Run the fibre checker to see if it is available at your address.

Fibre Checker

Re: Cancelled fibre order

Arm — Thu, 22 May 2025 06:44:32 GMT

Yes it is. Done the checker to make sure. All good

Re: Cancelled fibre order

jamesn123 — Thu, 22 May 2025 13:45:03 GMT

Hi @Arm

I have escalated your post to Sky, look out for a message on the forum

Re: Cancelled fibre order

Greenfingers001 — Thu, 22 May 2025 13:52:28 GMT

Thanks for escalating this. We’ve sent Arm an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.