topic Re: WiFi / broadband not working in Broadband

WiFi / broadband not working

Keith149 — Wed, 21 May 2025 20:26:51 GMT

Living in Sourh Lincolnshire and the broadband WiFi is not working there is Chatter on the local social media pages stating it's also with other networks, could the problem be clarified.

Re: WiFi / broadband not working

JimM1 — Wed, 21 May 2025 20:37:54 GMT

@Keith149 Why not run the service checker to see if you can clarify the condition. You can do so over mobile.

https://www.sky.com/servicechecker

Re: WiFi / broadband not working

DE32 — Wed, 21 May 2025 20:56:22 GMT

Service checker id currently useless as there is a connection but it's so slow it's almost non existent. Because it exists though the service checker is feeding back there's no issue.

It refuses to check the speed itself - really not helpful.

Re: WiFi / broadband not working

Keith149 — Wed, 21 May 2025 21:04:21 GMT

Complete agree with DE32 service checker is not working. Trying on 5G but no joy

Re: WiFi / broadband not working

caesarome — Wed, 21 May 2025 21:24:42 GMT

The service checker only looks for outages in you area so if you can try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.