topic Slow Internet in Broadband https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991371#M488990 Hi, we had broadband installed a few weeks back and it feels really slow. We let it go through the 2 weeks set up period and have continued to use it but across all our laptops / phones / tvs, they are all slow to load or hang. All speed tests show ok, but real life usage isn't good. Incidentally, the speeds test slower on computers than phones. We're hoping something can be done to rectify this as it's getting quite frustrating when working from home. Thanks Wed, 21 May 2025 19:07:20 GMT KateStone 2025-05-21T19:07:20Z Slow Internet https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991371#M488990 Hi, we had broadband installed a few weeks back and it feels really slow. We let it go through the 2 weeks set up period and have continued to use it but across all our laptops / phones / tvs, they are all slow to load or hang. All speed tests show ok, but real life usage isn't good. Incidentally, the speeds test slower on computers than phones. We're hoping something can be done to rectify this as it's getting quite frustrating when working from home. Thanks Wed, 21 May 2025 19:07:20 GMT https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991371#M488990 KateStone 2025-05-21T19:07:20Z Re: Slow Internet https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991418#M488995 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4397566">@KateStone</a>&nbsp; Was this superfast broadband that was installed or was it ultrafast broadband installed?</P> Wed, 21 May 2025 19:42:21 GMT https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991418#M488995 Highlinder 2025-05-21T19:42:21Z Re: Slow Internet https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991527#M489024 <P>It was full fibre 150&nbsp;</P><P>Thanks ☺️&nbsp;</P> Wed, 21 May 2025 21:40:20 GMT https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4991527#M489024 KateStone 2025-05-21T21:40:20Z Re: Slow Internet https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4992068#M489149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4397566">@KateStone</a>unless that is G.fast there is no 2 week period you are supposed to get the speed you are paying for with full fibre.</P><P>&nbsp;</P><P>Is the router colour you have black or white?</P> Thu, 22 May 2025 14:33:33 GMT https://helpforum.sky.com/t5/Broadband/Slow-Internet/m-p/4992068#M489149 Highlinder 2025-05-22T14:33:33Z