topic Re: Broadband issues in Broadband

Broadband issues

77Boris — Wed, 21 May 2025 17:18:35 GMT

Today I switched from virgin to sky and the broadband connection was done remotely. Following the steps many times, there is no internet. Sky checker doesn't seem to find a trouble,all looks good. But it's not. Please help

Re: Broadband issues

Daniel0210 — Wed, 21 May 2025 17:21:36 GMT

@77Boris

Have you had a notification from Sky it has been activated? It can happen any time up until midnight.

Re: Broadband issues

77Boris — Wed, 21 May 2025 17:24:10 GMT

Yes, I did!

Hi. Great news, your Sky Broadband is now active. To find out how to set up your hub go to sky.com/hubsetup. For the best performance we'll test your line for 10 days. Go to sky.com/speeds for more info.

Re: Broadband issues

JimM1 — Wed, 21 May 2025 17:30:10 GMT

@77Boris Digital help version for the Hub setup also if you need it.

https://www.sky.com/help/articles/sky-broadband-and-talk-new-line-installation-a