topic Re: connecting Alexa device in Broadband

connecting Alexa device

Blaze1 — Wed, 21 May 2025 11:29:36 GMT

I have recieved an upgraded router from Sky and i can not pair my TECKIN PLUGS for my Alexa to pick up

Re: connecting Alexa device

Highlinder — Wed, 21 May 2025 11:34:41 GMT

@Blaze1 Is this the new white router from Sky and you changed from the black router, which black router did you have before from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: connecting Alexa device

Blaze1 — Wed, 21 May 2025 11:37:45 GMT

Hi no this was the same style black router aperantly the one i had is being switched off this year

Re: connecting Alexa device

Highlinder — Wed, 21 May 2025 11:39:35 GMT

@Blaze1 Did you have the Sky Q hub and been moved on to the Sky broadband hub?

Re: connecting Alexa device

Blaze1 — Wed, 21 May 2025 11:42:54 GMT

Yes ive just relised by looking at the link you sent

Re: connecting Alexa device

Blaze1 — Wed, 21 May 2025 11:52:32 GMT

Should give you a bit of background first of all im not too technically minded pension age, second this is a replacement router from the first upgrade , only lasted a few days and it was fitted by an engineer at my home

Re: connecting Alexa device

Highlinder — Wed, 21 May 2025 19:50:55 GMT

@Blaze1 Did you have a specific name for your Wi-Fi network on the last router or did you just leave it on the defaults? Does every other device see the Wi-Fi name and able to connect to the internet?

Re: connecting Alexa device

Blaze1 — Wed, 21 May 2025 19:55:19 GMT

Left on default every other device picks up my router I'm going to try my teckin plugs at family home this weekend to confirm that they still work

Re: connecting Alexa device

Highlinder — Wed, 21 May 2025 20:11:50 GMT

@Blaze1 If they do work then might have to try look into spliting the Wi-Fi frequencies to see if they can then be seen by the rotuer.

Re: connecting Alexa device

Paul0195 — Thu, 26 Mar 2026 09:32:57 GMT

I'm having exactly the same problem with my replacement router and Teckin plugs. Did you get the problem resolved if so what did you do.
im also not tech.