topic Re: Ol4 outage? in Broadband

Ol4 outage?

Sky+Hubs+are+naff — Wed, 21 May 2025 10:13:04 GMT

Internet is down in Oldham for sky?

my router has a green then amber then green then amber light

suppose to be working from home so not great

Re: Ol4 outage?

Daniel0210 — Wed, 21 May 2025 10:19:35 GMT

@Sky+Hubs+are+naff
If you haven’t done it yet use this link to check to confirm if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Ol4 outage?

AMoore01 — Wed, 21 May 2025 10:35:17 GMT

Having the same issue here, OL4

Re: Ol4 outage?

Sky+Hubs+are+naff — Wed, 21 May 2025 10:39:25 GMT

Many thanks for the response ... been round in circles with the test saying an issue they'd fix it then says all fine and prompts to come here

Looks I need to call grrrr

Re: Ol4 outage?

Sky+Hubs+are+naff — Wed, 21 May 2025 10:45:18 GMT

Anyone got a number I can call from a mobile as online just loops to online hep and no way to actually call

Re: Ol4 outage?

Sky+Hubs+are+naff — Wed, 21 May 2025 10:47:00 GMT

Have you managed to get in touch with sky to see if local issue please and thus when likely to fix? Just hoping you have had better luck than me thanks

Re: Ol4 outage?

SamanthaConway — Wed, 21 May 2025 10:50:21 GMT

Problems in ME2. Saya everything is connected and working but won't connect to the Internet. Working from home so not your helpful 😒

Re: Ol4 outage?

SamanthaConway — Wed, 21 May 2025 10:51:49 GMT

Problems in ME2. Says everything is connected and working but won't connect to the Internet. Working from home so not very helpful 😒

Re: Ol4 outage?

Daniel0210 — Wed, 21 May 2025 11:13:51 GMT

@Sky+Hubs+are+naff
To call Sky dial 150 (free) from either your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Ol4 outage?

Sky+Hubs+are+naff — Wed, 21 May 2025 12:16:41 GMT

Spent over 40 Mins on call with them and engineer due out tomorrow and new router on order as back up but ask still looking into a possible wider local issue so hope it gets sorted for you too!

Re: Ol4 outage?

Sky+Hubs+are+naff — Wed, 21 May 2025 17:42:08 GMT

Issue must have been a local one as working again now

hope same for others impacted