topic Re: No internet connection in Broadband

No internet connection

Charlotte162 — Wed, 21 May 2025 08:45:44 GMT

I work from home and I have no internet. Hub is showing all green lights etc - but nothing!

Re: No internet connection

JimM1 — Wed, 21 May 2025 09:13:07 GMT

@Charlotte162 Run the service checker to see if sky are aware off any issues. you may have to do it over mobile data as you say you are all green, but no internet connection, and by that all devices are not connected. Link below.

https://www.sky.com/servicechecker

Re: No internet connection

Clinty1701a — Wed, 21 May 2025 09:19:59 GMT

Hi,

You are not alone, mine went down around the same time, had a orange light on hub for a few minutes and then came back up just after 10am. I guess they are having problems but nothing showing on their status page.

Re: No internet connection

Tom_caddy — Wed, 21 May 2025 09:22:43 GMT

Mine was flashing orange for a while, restarted my hub and now it's back on but with a solid red light. Devices are connecting as per normal, but with no internet connection. I've run the service checker multiple times, and every time I get green ticks for every section, confirming all is ok, which it definitely isn't.

Re: No internet connection

Charlotte162 — Wed, 21 May 2025 09:25:27 GMT

Thank you! I seem to be working again now!

Re: No internet connection

Charlotte162 — Wed, 21 May 2025 09:25:52 GMT

Same! But back up and running now! Phew!

Re: No internet connection

Charlotte162 — Wed, 21 May 2025 09:26:29 GMT

I had and wasn't getting anywhere but I seem to be ok now 😊