topic Re: Broadband in Broadband

Broadband

Redangel68 — Tue, 20 May 2025 14:56:34 GMT

Keeps going on and off

Re: Broadband

jamesn123 — Tue, 20 May 2025 16:45:08 GMT

@Redangel68

Are any lights changing on your hub? Have you ran the line test in the My Sky app?

Re: Broadband

Redangel68 — Tue, 20 May 2025 17:59:29 GMT

Lights went off

Then red, green,red etc

Has done this a few times today.

Took ages be white again.

turned it all off and on again.

Still did it again.

Have an autistic son, home from school now and he gets very upset when we loose Internet.

Re: Broadband

Nimbob — Wed, 21 May 2025 09:21:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband

Mr+Flibbles+86 — Wed, 21 May 2025 09:22:39 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.