topic Re: No internet in Broadband

No internet

Emma426 — Tue, 20 May 2025 14:22:09 GMT

All tests saying everything is ok it is not

checked wires, checked hub nothing is working

Re: No internet

Daniel0210 — Tue, 20 May 2025 14:24:15 GMT

@Emma426
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No internet

BSA67 — Tue, 20 May 2025 14:58:46 GMT

The Sky service checker hasn't been working for some time now, even when my broadband does recover. Up & down randomly all day. Even the virtual assistant is intermittent. Sky saying no issues in my area but doesn't recognise their own hardware connected to the line...

Re: No internet

Sabrinapariscor — Tue, 20 May 2025 15:28:41 GMT

Same for me

i am near of Ashton school and I have the fiber

Re: No internet

Emma426 — Tue, 20 May 2025 19:17:47 GMT

So frustrating tried everything and really difficult to speak to anyone