Poor internet connection

Paigen123 — Tue, 20 May 2025 18:01:28 GMT

Everyday I'm having constant issues of my apps on my tv not working or taking a very long time to load and then stopping mid programme on player apps. Because the internet connection is very poor. I'm unhappy and it's been an ongoing issue for weeks. I check my WiFi connection tells me everything is ok. No known issues. But there must be. Because my tv isn't working. I switch the WiFi off at the wall and back on a minute or two later it works for a day then goes back to slow or not loading.

Re: Poor internet connection

caesarome — Tue, 20 May 2025 20:52:16 GMT

@Paigen123

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Poor internet connection in Broadband

Poor internet connection

Re: Poor internet connection