topic Re: No internet in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4990288#M488688 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396698">@Abbyv</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 20 May 2025 17:57:31 GMT GD1 2025-05-20T17:57:31Z No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4990284#M488687 <P>Hi we reset our sky box due to slow internet and now on the hub it has an orange light next to the internet and voice.</P><P>and on the tv it is saying it's connected to the router but it has no internet.</P><P>we have tried resetting, turning off , checking cables ect</P> Tue, 20 May 2025 17:46:24 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4990284#M488687 Abbyv 2025-05-20T17:46:24Z Re: No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4990288#M488688 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396698">@Abbyv</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 20 May 2025 17:57:31 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4990288#M488688 GD1 2025-05-20T17:57:31Z