topic Re: Broadband - No internet in Broadband

Broadband - No internet

Baldguy007 — Tue, 20 May 2025 14:43:15 GMT

Hi 2nd day without internet affecting users only in our postcode. Other neighbours unaffected with different providers. Have rang Sky support. First time thought it was a router issue so sent a new one. Obvs a wider issue as neighbours affected. Contacted Openreach but they said had'nt heard anything from Sky. Any idea when Sky pass on?

Re: Broadband - No internet

jamesn123 — Tue, 20 May 2025 16:44:36 GMT

Hi @Baldguy007

If Sky replaced your router and this did not fix the issue you would need to contact them again to follow up. They should now record this as a fault.

Re: Broadband - No internet

Baldguy007 — Tue, 20 May 2025 17:05:55 GMT

I have and Sky told me they logged the issue. However Openreach have had no such update from the provider and can't proceed until they do.

Hence my query.

Re: Broadband - No internet

jamesn123 — Wed, 21 May 2025 12:59:12 GMT

@Baldguy007

Afraid you will have to try again, Openreach can't deal with people directly, it has to go through the ISP

Re: Broadband - No internet

JimM1 — Wed, 21 May 2025 13:09:47 GMT

@Baldguy007 The service checker would by now show you if area fault, you may even have a My Messages note, have you checked those?

Re: Broadband - No internet

Baldguy007 — Wed, 21 May 2025 13:38:38 GMT

Openreach finally received the fault from ISP and restored service this afternoon.