https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4989368#M488383 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396089">@Sharon166</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky and ask them for an update and ask them if this has been reported to Openreach.</P> Mon, 19 May 2025 18:23:36 GMT caesarome 2025-05-19T18:23:36Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4989346#M488373 <P>I've had no internet since 13th may 2025. I rely on this for my sky glass and I work from home, so not been able to work since that day. Rang sky multiple times and emailed. Being told different things and issue still not resolved last one stated I had to wait until 3rd June. Still taking payments off me for a service I can't use. Even customer services are not helping. Anyone else know what else I can do&nbsp;</P> Mon, 19 May 2025 18:10:19 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4989346#M488373 Sharon166 2025-05-19T18:10:19Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4989368#M488383 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4396089">@Sharon166</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky and ask them for an update and ask them if this has been reported to Openreach.</P> Mon, 19 May 2025 18:23:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4989368#M488383 caesarome 2025-05-19T18:23:36Z