topic Re: Internet not working in Broadband

Internet not working

Charlotte161 — Mon, 19 May 2025 16:57:47 GMT

Watching the tv when the internet has dropped. I have tried restarting the router. I have also turned it off at the wall. I have checked the status and it says there's a problem let's fix it. It doesn't fix it!

Re: Internet not working

Highlinder — Mon, 19 May 2025 17:04:18 GMT

@Charlotte161 Are you in the IP1 or IP4 postcode areas?

Re: Internet not working

Charlotte161 — Mon, 19 May 2025 17:06:33 GMT

Hi there.

No im in DA3

Re: Internet not working

Highlinder — Mon, 19 May 2025 18:07:42 GMT

@Charlotte161 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.