topic Re: Sky representative ID in Broadband

Sky representative ID

Jamesf1ver2 — Mon, 19 May 2025 17:29:09 GMT

Hi Sorry this isn't the right place but can't see an obvious place on the site. My problem is a sky representative visited my elderly parents today about broadband and I'm concerned about their legitimacy. How can I check this? It's for the Preston - Lancashire area

Re: Sky representative ID

Daniel0210 — Mon, 19 May 2025 17:34:52 GMT

@Jamesf1ver2

Was it an unexpected visit? Could it have been part of this

https://www.sky.com/help/articles/door-to-door-sales

Re: Sky representative ID

Jamesf1ver2 — Mon, 19 May 2025 17:36:53 GMT

Yes it was unscheduled

Re: Sky representative ID

Jamesf1ver2 — Mon, 19 May 2025 17:38:26 GMT

My parents said he had a sky car sounds like the one in the pic and the discussion they had . Thanks seems legit.

Re: Sky representative ID

peter-marlow+1966 — Mon, 19 May 2025 17:40:03 GMT

I may be wrong but as far as I know, I have never heard of a sky representative visiting a person home

Al contact with sky is done on line or on the phone, only sky engineers come out to install a satellite dish or broadband if required for the broadband installation I would be concerned about the vist and I would ring sky aswell about this to check

Re: Sky representative ID

Daniel0210 — Mon, 19 May 2025 17:51:12 GMT

@peter-marlow+1966

Please see the relevant link I posted.

@Jamesf1ver2

see this other post and the answer from the Community Manager

https://helpforum.sky.com/t5/Broadband/Door-to-Door-Sales/td-p/4972361

Re: Sky representative ID

Jamesf1ver2 — Mon, 19 May 2025 18:26:58 GMT

Exactly why I was concerned but the link explains what's going on.

Re: Sky representative ID

Daniel0210 — Mon, 19 May 2025 18:29:39 GMT

@Jamesf1ver2

Your parents were right to be cautious. You can't be too careful these days. They can obviously call Sky if they wish although I'm not sure what information the door to door sales team pass over in order for an agent to be able to confirm the legitimacy. Perhaps show the picture in the link to your parents as it's quite a unique vehicle and uniform.