topic Re: Broadband Box in Broadband

Broadband Box

Georhoward1 — Mon, 19 May 2025 13:08:51 GMT

The box that was put in about a mouth ago... There is olny 3 lights on... The 2nd from the left is out... What can be dun about it ... If you can Thank you

Re: Broadband Box

Daniel0210 — Mon, 19 May 2025 13:12:58 GMT

@Georhoward1

We don't know which hub you were issued with. The below link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband Box

Georhoward1 — Mon, 19 May 2025 13:13:46 GMT

There is One light out the 2nd one from the left.. So when can you fix it plase ASAP Thank you

Re: Broadband Box

Chodley — Mon, 19 May 2025 13:14:43 GMT

"We" are not Sky, just other customers. Has it actually stopped working?

Re: Broadband Box

JimM1 — Mon, 19 May 2025 13:33:10 GMT

@Georhoward1 There is names and letters under the lights for you to also read, run the service checker on a mobile device to see what it reports in case there is an area wide network issue that sky do know about.

https://www.sky.com/servicechecker