topic No wifi in Broadband

No wifi

Jeanette771 — Mon, 19 May 2025 13:22:46 GMT

I've had no WiFi since last Thursday I was on the phone to yous on Friday and they said the fault was on your end and someone would phone me back with a technician appointment and still not heard anything. I emailed yous on Saturday and rang twice today to say I can't be put through to anyone as I don't know the last 2 digits of my bank account as I can't access WiFi on my old phone, even though I got put through on Friday. I asked to cancel my subscription as it's stressed me out so much to be told I can't do that either someone help me

Re: No wifi

Daniel0210 — Mon, 19 May 2025 13:36:59 GMT

@Jeanette771
Firstly, the Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

@Jeanette771 wrote:

I've had no WiFi since last Thursday I was on the phone to yous on Friday and they said the fault was on your end and someone would phone me back with a technician appointment and still not heard anything. I emailed yous on Saturday and rang twice today to say I can't be put through to anyone as I don't know the last 2 digits of my bank account as I can't access WiFi on my old phone, even though I got put through on Friday.

Sky don't use email for general communication or fault reporting. You should have a telephone password set up so Sky can confirm your identity. Call again and when prompted for it say "forgotten " or similar.

I asked to cancel my subscription as it's stressed me out so much to be told I can't do that either someone help me

Unfortunately if you move providers whilst this fault exists the fault will just move with you.

Re: No wifi

JimM1 — Mon, 19 May 2025 13:38:34 GMT

@Jeanette771 If you cannot pass the sky security did they not ask you for something else that you have setup on your account, anyway if you try to cancel and you are in a current contract be prepared for the hefty bill that will come with doing so.

If it is a known fault that requires a different repair approach then all the engineers visit's get cancelled the repair get's done and the Internet gets back online again. The not knowing is what gets issue's and hopes dashed.