topic Re: Wifi in Broadband

Wifi

Dagmara87 — Mon, 19 May 2025 11:07:03 GMT

I wondered what wifi i have 2.4GHz or 5GHz?

Because I can't connect video doorbell

Re: Wifi

cookiemonsteruk — Mon, 19 May 2025 11:09:30 GMT

@Dagmara87

What colour sky hub do you have?

Re: Wifi

cookiemonsteruk — Mon, 19 May 2025 11:19:49 GMT

@Dagmara87

Please read below on how to seperate wifi bands so both 2.4 and 5ghz show seperately on the black hubs or how to temporarily disable 5ghz on the white sky max hub

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Re: Wifi

Dagmara87 — Mon, 19 May 2025 12:00:53 GMT

White

Re: Wifi

JimM1 — Mon, 19 May 2025 12:23:16 GMT

@Dagmara87 You may also have to drop back the WPA mode via the app also if you are having connection issue as well as the temp 5Ghz recommended by the link!

Now you picture is cleared for viewing try to get the hub away from your smartmeter transmitter that it is sitting on also.

Re: Wifi

cookiemonsteruk — Mon, 19 May 2025 12:17:13 GMT

@Dagmara87

Read the bottom bit of the link regarding disabling the 5ghz temporarily to allow the 2.4ghz devices to connect . Also note @JimM1 post about lowering the wifi security to wpa2

Re: Wifi

Dagmara87 — Mon, 19 May 2025 13:06:30 GMT

I see that near my wifi sky is 5g. What i can do to have 2.4ghz a d 5ghz

Re: Wifi

JimM1 — Mon, 19 May 2025 13:12:59 GMT

@Dagmara87 The hub is transmitting with BOTH the 2.4Ghz and the 5Ghz signals and the both have the same name.... You need to use the app that you have connect to the sky hub get to the correct page and switch off the 5Ghz signal to allow the 2.4Ghz device to connect, once you get it connected then turn the 5Ghz back on....