topic Re: Can't order broadband issue in Broadband

Can't order broadband issue

Marcinex — Sun, 18 May 2025 18:45:20 GMT

Hi I ordered a package including internet, TV, and Netflix. An engineer came and installed the satellite dish and TV. When I asked about the internet, he said the router would arrive within 2 days. It's been a week now and I still haven't received anything. I also tried to add the broadband service myself, but I wasn't able to. Could someone please help me with this? My contract with Eir ended on May 8th, and at the moment I'm being charged high fees for Eir internet and TV. On top of that, I'm also paying for Sky TV.

Re: Can't order broadband issue

TimmyBGood — Sun, 18 May 2025 18:48:54 GMT

@Marcinex

Unlike Virgin, Sky doesn't 'package' subscription television with broadband. They may be co-sold, but remain separate services with different contracts and delivery schedules.

Re: Can't order broadband issue

Marcinex — Sun, 18 May 2025 18:50:55 GMT

Could you please let me know how I can contact someone regarding this matter?

Re: Can't order broadband issue

Chrisee — Mon, 19 May 2025 06:29:15 GMT

@Marcinex you can of course call Sky but you can check progress yourself in the My Orders section of tge My Sky app. Openreach whose network Sky uses have a standard 2 week lead time to activate an existing line if you do not have a working line one has to be installed which can take longer.

Re: Can't order broadband issue

JimM1 — Mon, 19 May 2025 07:19:45 GMT

@Marcinex Below is the number just be sure to select the EIR option to change to the correct settings, and hope that the correct info is supplied. Need more help will display hopefully that you need.

https://www.sky.com/help/home

Re: Can't order broadband issue

Marcinex — Tue, 20 May 2025 08:20:26 GMT

When I go to the 'My Orders' section, I see something like this.

Sky Hub delivery

It appears there's been an issue with your order

Please contact us to get your order back on track

Re: Can't order broadband issue

jamesn123 — Tue, 20 May 2025 09:16:19 GMT

@Marcinex

I have escalated your post to Sky, look out for a message on the forum

Re: Can't order broadband issue

Tom-W19 — Tue, 20 May 2025 09:27:36 GMT

Thanks for escalating. We've sent an invite to @Marcinex.