topic Re: Devices keep losing connection in Broadband https://helpforum.sky.com/t5/Broadband/Devices-keep-losing-connection/m-p/4988472#M488148 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4107048">@Justin91</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 18 May 2025 20:56:21 GMT caesarome 2025-05-18T20:56:21Z Devices keep losing connection https://helpforum.sky.com/t5/Broadband/Devices-keep-losing-connection/m-p/4988427#M488128 <P>I have a number of devices which keep losing connection despite the WiFi still showing as connected.</P><P>&nbsp;</P><P>Browser pages come up with an error saying there is no internet connection.&nbsp;</P> Sun, 18 May 2025 20:12:04 GMT https://helpforum.sky.com/t5/Broadband/Devices-keep-losing-connection/m-p/4988427#M488128 Justin91 2025-05-18T20:12:04Z Re: Devices keep losing connection https://helpforum.sky.com/t5/Broadband/Devices-keep-losing-connection/m-p/4988472#M488148 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4107048">@Justin91</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 18 May 2025 20:56:21 GMT https://helpforum.sky.com/t5/Broadband/Devices-keep-losing-connection/m-p/4988472#M488148 caesarome 2025-05-18T20:56:21Z