topic Re: Can’t edit sky broadband settings in Broadband

Can’t edit sky broadband settings

Linzi23 — Sun, 18 May 2025 19:42:08 GMT

Hi , very frustrating as I can't edit/ change my broadband settings . Won't even let me turn on or of my sheild ? Some of my apps work and some are not working . The settings are hashed in grey and won't let me edit . Weve just houses moved but had sky installed around 5 weeks ago snd have no pending orders . Could someone please help ? Thanks

Re: Can’t edit sky broadband settings

peter-marlow+1966 — Sun, 18 May 2025 19:49:12 GMT

What is your broadband speed and do you have 1 of these boxes fitted

this is an optical network terminal box in the house and one of these boxes fitted outside the house

if so then you have full fibre broadband

Re: Can’t edit sky broadband settings

peter-marlow+1966 — Sun, 18 May 2025 20:03:47 GMT

I have the same if you have sky wifi max hub use the settings within the hub on the app, I believe those settings apply to the black hub, i might be wrong

Re: Can’t edit sky broadband settings

JimM1 — Sun, 18 May 2025 20:38:42 GMT

@Linzi23 Normally an account link to the sky ID issue, see the link below. Once you get it all linked then you will see all your services.

Sky iD - I have a problem - I have a Sky iD but can't access all my services | Sky Help | Sky.com | Sky Help | Sky.com

Re: Can’t edit sky broadband settings

peter-marlow+1966 — Sun, 18 May 2025 21:36:17 GMT

I have sky wifi max hub . Had since January last year and I have my account linked phoned sky about the same problem and I also have gigafast broadband and was told just to access my settings through the hub settings on the my sky app as you cando things like puase an individual device on the app and remove devices and set parental locks individual

Re: Can’t edit sky broadband settings

Highlinder — Mon, 19 May 2025 08:52:17 GMT

@Linzi23 I take it that you are the main account holder?