Broadband repeatedly dropping out

Midds1 — Sun, 18 May 2025 15:28:08 GMT

For the last 5 days, our broadband repeatedly drops out. I rang Sky on Thursday evening and was advised an Open reach engineer would be in touch. We are still waiting. When I test the broadband on the Sky website, the results say everything is OK. It is not. The main hub has an Amber light labeled 'internet' which flashing and solid Amber. Every hour or so, it reconnects, then drops out after a few minutes. Please advise.

Re: Broadband repeatedly dropping out

caesarome — Sun, 18 May 2025 15:36:28 GMT

@Midds1

If you reported the issue does anything appear here for you:

https://www.sky.com/ordertracking

If not try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky again for an update.

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Broadband repeatedly dropping out

Re: Broadband repeatedly dropping out