Internet and broadband not working

Emilywhitter — Sun, 18 May 2025 15:32:23 GMT

There is no lights on the thing on the wall. I wait from home and I can't work this needs sorting urgently

Re: Internet and broadband not working

caesarome — Sun, 18 May 2025 15:34:41 GMT

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them, do note that working from home gives you no more of a priority over anybody else so if this is the case then perhaps you need to go with a business broadband provider where you will get a quicker response to such issues.

topic Internet and broadband not working in Broadband

Internet and broadband not working

Re: Internet and broadband not working