Broadband very slow since Friday

Antingham — Sun, 18 May 2025 11:29:16 GMT

Hello,

The connection from the exchange to my router is very slow. Currently approx 2mb download rate. I don't have time to call someone, how can I get this resolved?

Thanks

Re: Broadband very slow since Friday

caesarome — Sun, 18 May 2025 12:10:14 GMT

@Antingham

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Broadband very slow since Friday in Broadband

Broadband very slow since Friday

Re: Broadband very slow since Friday