topic Wifi in Broadband

Wifi

Eloise6 — Sun, 18 May 2025 09:20:41 GMT

The app says the wifi is working, but the light is not on the hub and nothing is working when connecting

Re: Wifi

caesarome — Sun, 18 May 2025 09:24:25 GMT

@Eloise6

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi

Codie79 — Thu, 03 Jul 2025 07:42:31 GMT

My WiFi keeps going off

Re: Wifi

Mo121 — Mon, 26 Jan 2026 17:24:26 GMT

I don't have a sky phone, I'll be completely honest, even trying to get in touch to customer service is so hard, it's ridiculous, you need to sort it out or I'll be leaving very soon