topic Re: Poor broadband connection in Broadband

Poor broadband connection

jurgenm1947 — Sat, 17 May 2025 10:02:26 GMT

Since having my Sky broadband 4 days ago my connection is really poor although I'm paying for 300. Mb/s my last check was 7.9 and has been for two days these were checked by an independent checker not Sky's. Trying to contact Sky to try and resolve this is worse than Virgin support currently thinking of going back there.

Re: Poor broadband connection

Highlinder — Sat, 17 May 2025 20:40:20 GMT

@jurgenm1947 Do you have a white or black router from Sky?

Re: Poor broadband connection

jurgenm1947 — Sun, 18 May 2025 09:57:00 GMT

Hi, it's a black box and checking my speed again this morning it's still sgowing 94/6 mb/s so thats 3 days on run.

Re: Poor broadband connection

Highlinder — Mon, 19 May 2025 08:55:31 GMT

@jurgenm1947 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346#