topic Re: No broadband in Broadband

No broadband

84katiejanehughes — Sat, 17 May 2025 19:03:36 GMT

my broadband suddenly stopped and I have a red light on LOS on my outreach box. Service checker tests are saying everything is fine. Done switching on and off but nothing is working - help!

Re: No broadband

Daniel0210 — Sat, 17 May 2025 19:04:41 GMT

@84katiejanehughes
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No broadband

84katiejanehughes — Sat, 17 May 2025 19:07:22 GMT

Thanks, I've done all this.
rang 150 and it was a 40 minute wait. I bet if I was ringing to upgrade they'd answer quicker 😂

Re: No broadband

Daniel0210 — Sat, 17 May 2025 19:08:58 GMT

@84katiejanehughes

Following the Sky Q outage the other night 40 minutes is pretty good.