topic Re: Internet won't work in Broadband

Internet won't work

Woody551 — Sat, 17 May 2025 11:41:15 GMT

My Internet keeps going off, the wifi light is on on the box but not the Internet one, I've done all the checks & rang sky but only get automated & can't actually speak to anybody

Re: Internet won't work

cookiemonsteruk — Sat, 17 May 2025 11:46:38 GMT

@Woody551

Could you post your broadband router statistics as shown below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

Re: Internet won't work

Daniel0210 — Sat, 17 May 2025 11:48:01 GMT

@Woody551
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.