topic No cable in Broadband

No cable

Ron51 — Fri, 16 May 2025 21:46:33 GMT

Hi I have received my Sky router, but I have only received an RJ45 cable, I need a cable which is RJ45 to RJ11 to connect my fibre wall socket (RJ45) into the router which is RJ11. Can you please send out.

thanks

Re: No cable

Anonymous — Fri, 16 May 2025 22:29:30 GMT

If you have full fibre (FTTP) it is a cable from the ONT on the wall, (the box with lights on it), to port 4 on the hub. They are both RJ45. The RJ11 DSL port is not used with full fibre.

Edit: I assume from the description RJ45 Fibre socket on the wall that it is FTTP. If it is the old phone master socket you are connecting to then you need a cable with RJ11 at both ends and it does connect to the DSL port on the router. This is only a customer to customer help forum. You will need to phone customer serivices to get them to send you a cable.

Re: No cable

JimM1 — Fri, 16 May 2025 22:24:02 GMT

@Ron51 Take a look at the install information, sky do not have a cable like you describe so not getting one off those for sure.

Use the yes i have internet calls to see all the options...

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have