topic Engineer No-Show in Broadband

Engineer No-Show

Brandini — Fri, 16 May 2025 21:38:39 GMT

Scheduled an Openreach engineer to arrive today between 1pm - 6pm. No engineer turned up. Phoned Sky and waited 30 minutes to be told that he might turn up late and I would receive a text in 30 minutes regarding the situation.

The engineer did not turn up and I have not received any text. Absolutely disgraceful service. Cancelled plans today waiting for an engineer that did not arrive nor has there been any update from Openreach or Sky.

Disgusting behaviour paying £35 for 10mbps which is 18mbps under our guaranteed minimum download speed. This has been going on for 3 days now. No end in sight

Re: Engineer No-Show

caesarome — Sat, 17 May 2025 04:50:07 GMT

@Brandini

You can register a complaint by filling in this online form:

https://www.sky.com/help/complaints

Re: Engineer No-Show

Daniel0210 — Sat, 17 May 2025 04:50:54 GMT

@Brandini

Openreach update the ISPs overnight so Sky will hopefully have more information if you contact them again later today.