https://helpforum.sky.com/t5/Broadband/Need-to-report-WiFi-dropping/m-p/4986721#M487741 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4394242">@Cucumber25</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 16 May 2025 20:51:07 GMT caesarome 2025-05-16T20:51:07Z https://helpforum.sky.com/t5/Broadband/Need-to-report-WiFi-dropping/m-p/4986637#M487716 <P>My WiFi has been dropping a few times per day for the last 4 days.&nbsp;<BR /><BR /></P><P>I follow the troubleshooting each time, but it drops again within 20 mins - an hour. When I called I was sent a link by text "report the issue" but cannot find a way to do this. Can someone please send me the link to report the fault.&nbsp;</P> Fri, 16 May 2025 19:59:39 GMT https://helpforum.sky.com/t5/Broadband/Need-to-report-WiFi-dropping/m-p/4986637#M487716 Cucumber25 2025-05-16T19:59:39Z https://helpforum.sky.com/t5/Broadband/Need-to-report-WiFi-dropping/m-p/4986721#M487741 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4394242">@Cucumber25</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 16 May 2025 20:51:07 GMT https://helpforum.sky.com/t5/Broadband/Need-to-report-WiFi-dropping/m-p/4986721#M487741 caesarome 2025-05-16T20:51:07Z