topic Re: I cannot book a moving home online in Broadband

I cannot book a moving home online

Kakkou — Fri, 16 May 2025 19:26:20 GMT

I cannot book a moving home online it always says they have a technical issue. I've tried call various customer service numbers, but they never answered. I urgently need to book this service since I will move in a few days later.

Re: I cannot book a moving home online

JimM1 — Fri, 16 May 2025 19:42:19 GMT

@Kakkou The number is in the link below, you have very short notice for a home move, so do not expect miricales.

https://www.sky.com/help/home

Re: I cannot book a moving home online

Kakkou — Fri, 16 May 2025 19:44:46 GMT

sadly i have called them for whole evening, the robot always said they will connect me with a team but what actually happened was they beep for awhile and the call just snapped.

Re: I cannot book a moving home online

JimM1 — Fri, 16 May 2025 19:49:51 GMT

@Kakkou Get on it first thing early tomorrow morning when they open, you will have more success, sky have a major Q problem and the lines will be swamped....

Re: I cannot book a moving home online

Kakkou — Fri, 16 May 2025 19:50:46 GMT

lol i've heard that. thanks for the advice, will do that tomorrow. 🙂

Re: I cannot book a moving home online

caesarome — Fri, 16 May 2025 20:52:41 GMT

@Kakkou wrote:

I urgently need to book this service since I will move in a few days later.

You have to give 14 days notice for a home move so even if you do get through to someone that get this booked the chances are you will be without broadband for a while.