My internet its not working

Larisa4 — Fri, 16 May 2025 14:51:44 GMT

Send a inginer to fix the problem please

Re: My internet its not working

cookiemonsteruk — Fri, 16 May 2025 14:54:40 GMT

No one can identify you from your post

Call sky as below

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: My internet its not working

Daniel0210 — Fri, 16 May 2025 14:57:21 GMT

@Larisa4
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

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My internet its not working

Re: My internet its not working

Re: My internet its not working