topic Re: PON red light in Broadband

PON red light

RichmondWalker — Fri, 16 May 2025 11:56:19 GMT

I have Sky installed yesterday. Woke up this morning and the PON light is red and I have Internet. I am told I can't get an engineer until Monday. Less than 24 hours into the Sky experience, and already having issues. I run a business from home and depend on reliable Internet for my work. A rubbish experience so far.

Re: PON red light

JimM1 — Fri, 16 May 2025 12:13:31 GMT

@RichmondWalker Why, you posted that you have internet, unless that statement is wrong!

Re: PON red light

RichmondWalker — Fri, 16 May 2025 12:20:23 GMT

That was a mistake. Clearly. I have no Internet less than 24 hours after installation.

Re: PON red light

JimM1 — Fri, 16 May 2025 12:25:09 GMT

@RichmondWalker Have you tried switching off the ONT for five minutes to reset, Existing ONT, ISP swap over, Nothing in your post to work with?

Re: PON red light

Anonymous — Fri, 16 May 2025 12:41:45 GMT

@RichmondWalker wrote:
I have Sky installed yesterday. Woke up this morning and the PON light is red and I have Internet. I am told I can't get an engineer until Monday. Less than 24 hours into the Sky experience, and already having issues. I run a business from home and depend on reliable Internet for my work. A rubbish experience so far.

Perhaps you shouldn't rely on a domestic broadband service to run a business!

As you're finding, domestic subscriptions have their limitations when it comes to service times

Re: PON red light

Anonymous — Fri, 16 May 2025 14:04:29 GMT

In fact, with most ISP’s, running a business on a domestic contract is a breach of the T’s & C’s so it might be an idea to keep quiet on that one.

JimM1’s idea is a good one. A red PON is a logical fault rather than a physical fault, so a reboot might be all that’s needed.

Re: PON red light

RichmondWalker — Fri, 16 May 2025 14:33:19 GMT

When i say running a business, I mean working from home, and highly dependent on a reliable connection. .Just a turn of phrase. Thanks for the technical advice. Will keep trying.

Re: PON red light

RichmondWalker — Fri, 16 May 2025 14:36:25 GMT

I work from home, and need reliable Internet

To be precise.

Re: PON red light

JimM1 — Fri, 16 May 2025 15:03:56 GMT

@RichmondWalker Your to late now, your first post is what all will believe, and working from home does just not cut it in the eyes of any ISP.

Re: PON red light

RichmondWalker — Fri, 16 May 2025 15:15:04 GMT

I don't really understand your point. I think I am allowed to wfh, but its a red herring issue. I have an engineer booked and I guess I will have to wait. Thank you for trying to help.

Re: PON red light

Chrisee — Fri, 16 May 2025 15:17:25 GMT

@RichmondWalker although contractually your use of a Sky broadband is for the personal use of you and your household Sky take a relaxed view and are very well aware that a significant number of their customers work from home. However the main impact is domestic lines have an Openreach SLA of repairs within 2 full working days from report. So a fault reported today Friday is only overdue by next Wednesday which comescas a surprise to many customers who use their lines for business

This is the same for any ISP selling Openreach domestic connections. Openreach have better SLAs for business lines but oddly these cost a lot more.

Re: PON red light

RichmondWalker — Fri, 16 May 2025 15:20:45 GMT

Thank you. Very clear.