Issue with WIFI

Barakat1 — Fri, 16 May 2025 14:25:07 GMT

I have reported an issue with my broadband since Wednesday and an engineer hasn't been sent to look at the issue.

This is preventing from working from home, please could you schedule an engineer to look into this.

Thanks

Re: Issue with WIFI

Highlinder — Fri, 16 May 2025 14:28:47 GMT

@Barakat1 How did you report this issue and where you told that an engineer would attend?

Re: Issue with WIFI

Daniel0210 — Fri, 16 May 2025 14:29:14 GMT

@Barakat1
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From the Ofcom website:~
So if your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

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Issue with WIFI

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