topic Re: Set up the line - Did not send me a router in Broadband

Set up the line - Did not send me a router

diethelen — Fri, 16 May 2025 12:43:59 GMT

**bleep** - had engineer come today to set up line - asked him if he had brought router with him and he said they should have already sent it - nightmare again with Sky - so my other provider is about to switch off and I have no router.

Already formulating my complaint to OFCOM - looked at my bills, already my next bill has the broadband service added in - again I am paying for a service I cant use.

SKY YOU ARE AN UTTER DISGRACE

Re: Set up the line - Did not send me a router

caesarome — Fri, 16 May 2025 12:48:26 GMT

@diethelen

You are talking to other customers here only and not Sky and going to Ofcom is pointless as they will not investigate your issue.

Regarding the hub does anything appear to show that it has been dispatched:

https://www.sky.com/ordertracking

Re: Set up the line - Did not send me a router

TimmyBGood — Fri, 16 May 2025 13:21:50 GMT

@diethelen wrote:
Already formulating my complaint to OFCOM

The complaints process for ISPs escalates to the appointed Alternative Dispute Resolution service after eight weeks or deadlock. Ofcom typically doesn't get involved: they are the industry regulator rather than an ombudsman.

https://www.sky.com/help/articles/alternative-dispute-resolution

Re: Set up the line - Did not send me a router

JimM1 — Fri, 16 May 2025 15:41:16 GMT

@diethelen Just continue to use your existing router until the new sky hub arrives but do have a look at your My Messages for any updates.