topic Re: Poor hub connection in Broadband

Poor hub connection

Gazzza — Thu, 15 May 2025 19:14:18 GMT

Good Evening, We have recently signed up to fibre 100. Rarely are we getting full speed and when I test the connection in MySky it routinely says the connection to hub is poor. Please can you assist?

Re: Poor hub connection

Chrisee — Fri, 16 May 2025 06:58:55 GMT

@Gazzza is the checker reporting sn issue with the connection to your hub or with WiFi in your home? The former needs Sky's help so call them. The latter though is very common indeed poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: Poor hub connection

Gazzza — Sat, 17 May 2025 08:19:51 GMT

Thank you. I've signed up to Sky Max. Do they send the extenders automatically or do I have to request them? Thanks.

Re: Poor hub connection

JimM1 — Sat, 17 May 2025 08:40:50 GMT

@Gazzza You need to call, they will run a test and from that the decission about the first one is made. Link below to the number just click on the need more help to see it. Also all the max info if you wish to look.

https://www.sky.com/help/home

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee