https://helpforum.sky.com/t5/Broadband/Internet/m-p/4983888#M487426 <P>Hello, I have recently renewed my package and had mentioned issues with my internet. It was upgraded and a new sky max router sent but it is still dropping out every 20 minutes, sometimes shorter. The light goes red and it goes off all devices</P> Thu, 15 May 2025 20:18:01 GMT CatMcG 2025-05-15T20:18:01Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4983888#M487426 <P>Hello, I have recently renewed my package and had mentioned issues with my internet. It was upgraded and a new sky max router sent but it is still dropping out every 20 minutes, sometimes shorter. The light goes red and it goes off all devices</P> Thu, 15 May 2025 20:18:01 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4983888#M487426 CatMcG 2025-05-15T20:18:01Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4984320#M487446 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390570">@CatMcG</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 15 May 2025 21:56:04 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4984320#M487446 caesarome 2025-05-15T21:56:04Z