topic Re: Printers no longer work in Broadband

Printers no longer work

PhotoStudent — Thu, 15 May 2025 19:20:37 GMT

I was with Now Broadband previously & ran 2 printers from my laptop. I moved over to Sky Broadband today & now neither of my printers work & I cannot get anywhere with trying to download the Canon drivers, which again hasn't been a problem in the past. Has anyone got any adivce for me please? I'm a Photography Student at the end of my first year & I need to print out my photos!

Re: Printers no longer work

TimmyBGood — Thu, 15 May 2025 19:32:23 GMT

@PhotoStudent

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

Re: Printers no longer work

PhotoStudent — Thu, 15 May 2025 20:04:30 GMT

Thanks, but I only have the black hub

Re: Printers no longer work

Chrisee — Fri, 16 May 2025 07:03:16 GMT

@PhotoStudent networking printers can be an absolute pain. In the oast fully resetting the printer using the maker's instructions has worked as the memory location the orinter uses to store the data is easily corrupted and needs clearing before it can accept thenew connection. There are no known issues on the black hubs preventing connection.