topic Re: Poor Wifi coverage in Broadband

Poor Wifi coverage

Jukebox1 — Thu, 15 May 2025 16:56:28 GMT

I have poor Wifi coverage and have been told I can get an extender from Sky as I pay for Wifi Max. I can't find out how to get this on Sky's website?

Re: Poor Wifi coverage

Dazzasky — Thu, 15 May 2025 17:00:54 GMT

@Jukebox1 wrote:
I have poor Wifi coverage and have been told I can get an extender from Sky as I pay for Wifi Max. I can't find out how to get this on Sky's website?

https://www.sky.com/help/articles/sky-wifi-max

Take a look at this help page @Jukebox1

Re: Poor Wifi coverage

TimmyBGood — Thu, 15 May 2025 19:04:29 GMT

@Jukebox1

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.