topic Re: Apps on sky q box and browsing on phone not working on and off all week in Broadband https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983800#M487395 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3634587">@Owat</a>&nbsp;What sky hub do you have, and do you see any difference on the hub light or lights when you have the NO WiFi issue as you put it?</P> Thu, 15 May 2025 18:31:11 GMT JimM1 2025-05-15T18:31:11Z Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983792#M487392 Keep losing internet access on sky q box and on phone, especially during the evenings an having to use my phone data to access apps and browse on my phone. And the apps and home page on sky keeps cutting out. We've reset, tested our speed on the mysky app. Everything says it's ok but it's definitely not a fault at our end. Thu, 15 May 2025 18:26:29 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983792#M487392 Owat 2025-05-15T18:26:29Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983794#M487393 Forgot to say i couldn't even load the my sky app via WiFi so had to switch to data to write this! Thu, 15 May 2025 18:27:47 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983794#M487393 Owat 2025-05-15T18:27:47Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983800#M487395 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3634587">@Owat</a>&nbsp;What sky hub do you have, and do you see any difference on the hub light or lights when you have the NO WiFi issue as you put it?</P> Thu, 15 May 2025 18:31:11 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983800#M487395 JimM1 2025-05-15T18:31:11Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983816#M487398 Not sure what sky hub <span class="lia-unicode-emoji" title=":grimacing_face:">😬</span> But all the lights are light and white and look fine! Thu, 15 May 2025 18:56:01 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983816#M487398 Owat 2025-05-15T18:56:01Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983852#M487408 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3634587">@Owat</a>&nbsp;To help, and what do you do to get it all working again?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank" rel="noopener">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P> Thu, 15 May 2025 19:31:53 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4983852#M487408 JimM1 2025-05-15T19:31:53Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4984981#M487469 <P>Very helpful, we have the sky hub.</P> Fri, 16 May 2025 06:07:16 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4984981#M487469 Owat 2025-05-16T06:07:16Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4985033#M487476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3634587">@Owat</a>&nbsp;If you have the Sky Hub from the link, then it is way old and not supported shortly onwards due to a few reason's call sky and ask to have it replaced. They will do so with the Sky Broadband Hub model from the link above. Or use the link below to order the free replacement.</P><P>&nbsp;</P><P><A href="https://www.sky.com/skyhuboptions" target="_blank">www.sky.com/skyhuboptions</A></P><P>&nbsp;</P> Fri, 16 May 2025 06:31:00 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4985033#M487476 JimM1 2025-05-16T06:31:00Z Re: Apps on sky q box and browsing on phone not working on and off all week https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4985185#M487493 <P>Thank you, thanks very helpful <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 16 May 2025 07:14:02 GMT https://helpforum.sky.com/t5/Broadband/Apps-on-sky-q-box-and-browsing-on-phone-not-working-on-and-off-all-week/m-p/4985185#M487493 Owat 2025-05-16T07:14:02Z