No wifi

Rob307 — Thu, 15 May 2025 14:11:56 GMT

Wifi not working

Re: No wifi

Daniel0210 — Thu, 15 May 2025 14:16:40 GMT

@Rob307 wrote:

Wifi not working

@Rob307
Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If it's a broadband issue and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No wifi

Highlinder — Thu, 15 May 2025 14:17:12 GMT

@Rob307 Are you talking about your broadband is not working if that is the case what colour are the lights on your router just now?

topic Re: No wifi in Broadband

No wifi

Re: No wifi

Re: No wifi