topic Re: Seesion reset mentioned by engineer in Broadband

Seesion reset mentioned by engineer

Urbana — Thu, 15 May 2025 14:09:58 GMT

Hi,

An engineer was booked today to check my Internet speed and when he was trying to solve the problem he mentioned that the line had a restriction which he sorted but if after running the test myself the speed doesn't go up I have to contact you back to ask for a session reset on your side as my speed is much lower at 23 when it supposed to be 55 or above.

Could you please help me from your end?

Also, I don't know how long this restriction has been on place meaning I have been charged for what I haven't received.

I look forward to hearing from you.

Re: Seesion reset mentioned by engineer

Highlinder — Thu, 15 May 2025 14:16:07 GMT

@Urbana Firstly you are not talking to Sky and the restriction you are talking about is your speed that might be down to the DLM that takes the speed on the line down so it is stable and can be used. Normally after fault you might see the speed increase as the rotuer drops the connection to give you a better speed.

Re: Seesion reset mentioned by engineer

cookiemonsteruk — Thu, 15 May 2025 14:18:12 GMT

@Urbana

If you have a black sky hub could you post your statistics as shown below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

Any time openreachare called out they do a dlm reset which should rectify the speed over the next 2 weeks