topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4983501#M487286 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390240">@Sp36</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 15 May 2025 12:21:44 GMT caesarome 2025-05-15T12:21:44Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4983455#M487277 <P>Had new router put in today ,now saying no internet connection ,I've gone to settings it says there is a problem with network connection, tried to reset numerous times, still won't connect&nbsp;</P> Thu, 15 May 2025 11:06:19 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4983455#M487277 Sp36 2025-05-15T11:06:19Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4983501#M487286 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390240">@Sp36</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 15 May 2025 12:21:44 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4983501#M487286 caesarome 2025-05-15T12:21:44Z