topic Re: Landline disconnected from junction box in Broadband

Landline disconnected from junction box

DD42 — Thu, 15 May 2025 10:13:04 GMT

The wires from the outside hub to inside the house have been cut and now I am returning to Sky, how do I get that sorted?

Re: Landline disconnected from junction box

JimM1 — Thu, 15 May 2025 10:17:00 GMT

@DD42 Did you let sky know this fact when you ordered?

Re: Landline disconnected from junction box

DD42 — Thu, 15 May 2025 10:18:50 GMT

No, I ordered through the internet, but thought the landline was available to at least an internal junction box. We removed some of the internal wiring when re-decorating after moving in.

Re: Landline disconnected from junction box

JimM1 — Thu, 15 May 2025 10:27:54 GMT

@DD42 The Forum is customer - customer help, as you have done all this, do you know what was ordered from sky, if you have to put it all back the internal is all down to you, external would be to open reach. if new order, and you happen to be getting a new complete installation then you have nothing to worry about. Use the OR checker and if you post back hide ALL personal details ((address details and fill in)).

BT Broadband

Re: Landline disconnected from junction box

DD42 — Thu, 15 May 2025 10:28:05 GMT

I don't know how to report that we don't have a landline, and the activation is supposed to be tomorrow.

Re: Landline disconnected from junction box

JimM1 — Thu, 15 May 2025 10:30:13 GMT

@DD42 You will find the number in the link

https://www.sky.com/help/home

Re: Landline disconnected from junction box

DD42 — Thu, 15 May 2025 10:34:14 GMT

I've completed the check and it looks like this....

Re: Landline disconnected from junction box

JimM1 — Thu, 15 May 2025 10:50:40 GMT

@DD42 You need a landline indoor's, with ideally a Master Phone socket, as there was one before you are more than likely just getting the sky hub box sent for a self install.

Re: Landline disconnected from junction box

peter-marlow+1966 — Thu, 15 May 2025 12:15:57 GMT

Is there any way you can find out if you can get full fibre broadband in your area instead

Re: Landline disconnected from junction box

Highlinder — Thu, 15 May 2025 13:05:00 GMT

@DD42 Is this just superfast broadband that you are getting from Sky and not ultrafast broadband, as looking at the screenshot you posted it does say that is available in your area.

Re: Landline disconnected from junction box

TimmyBGood — Thu, 15 May 2025 13:18:55 GMT

The lookup says FTTP is not available.

'FTTP on demand' is where the householder pays the full capital cost of a bespoke optical connection between their individual address and the local fibre cabinet ahead of the national rollout, and is incredibly expensive.

Re: Landline disconnected from junction box

Highlinder — Thu, 15 May 2025 14:13:10 GMT

@TimmyBGood I was looking at the bottom where it said it was a priority exchange. Missed the bit about FTTP on demand.