https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/4983153#M487201 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390010">@Hannahbromley</a>&nbsp;</P> <P>I don't know what tests you have run so the first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 14 May 2025 20:33:20 GMT caesarome 2025-05-14T20:33:20Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/4983120#M487196 My WiFi isn't working but when I test Mt broadband it says everything looks ok, but this is now the second time this has happened. The router has been reset and it's still not working Wed, 14 May 2025 19:50:47 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/4983120#M487196 Hannahbromley 2025-05-14T19:50:47Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/4983153#M487201 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390010">@Hannahbromley</a>&nbsp;</P> <P>I don't know what tests you have run so the first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 14 May 2025 20:33:20 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/4983153#M487201 caesarome 2025-05-14T20:33:20Z