topic Re: broadband box not connecting in Broadband

broadband box not connecting

Janet86 — Wed, 14 May 2025 18:40:38 GMT

Hello

I cannot get any internet. I have turned the box off and on and the power light flashes on for a bit then goes off. I have tried this over the day and nothing improves. Status update suggests no problems but I have no access. can you help?

Re: broadband box not connecting

caesarome — Wed, 14 May 2025 19:09:56 GMT

@Janet86

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: broadband box not connecting

Janet86 — Wed, 14 May 2025 19:19:33 GMT

Hi, yes, did all that and no joy. i'll call Sky. Thanks