topic Re: Broadband dropping out in Broadband

Broadband dropping out

Susannah2603 — Wed, 14 May 2025 17:52:22 GMT

Having problems with the Internet connection dropping out. Used the tool to check the Internet, but it says its OK. It's dropped out at least a dozen times today between 3 and 5.30pm today.

Re: Broadband dropping out

Daniel0210 — Wed, 14 May 2025 17:53:23 GMT

@Susannah2603

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Broadband dropping out

DavidB4 — Wed, 14 May 2025 18:00:19 GMT

I will second this. My connection has had poor stability recently. These checks aren't detecting any issues though.

Re: Broadband dropping out

Hel896 — Wed, 14 May 2025 20:59:13 GMT

Same here, connection has been very unstable recently and the service doesn't detect any issues...

Re: Broadband dropping out

Jo273 — Wed, 14 May 2025 21:27:50 GMT

Same again, all tests come back OK. I've reset the Huddersfield and it's not working.

Is there anything else I can do