topic Re: Broadband in Broadband

Broadband

VictoriaW — Wed, 14 May 2025 11:14:33 GMT

Hi, I'm looking to talk to someone about an online broadband deal etc

Re: Broadband

Daniel0210 — Wed, 14 May 2025 11:36:03 GMT

@VictoriaW
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services.

To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Broadband

Ahmad+kazmi — Wed, 14 May 2025 17:01:14 GMT

my bill is showing two WiFi connections

WiFi max. &8.00

full wifi fiber 150. £28.00

why have been charged two amounts

Re: Broadband

cookiemonsteruk — Wed, 14 May 2025 17:08:04 GMT

@Ahmad+kazmi

Sky wifi max subscription entitles you to claim sky max pods/mesh which aims to give you 20 Mbps in every room or a refund of your sky max subsription